Terms and Conditions

These Terms and Conditions (“Terms” or “Agreement”) constitute a legally binding contract between Dotworld Technologies Private Limited (creators and operators of the product “Cizqueue,” “Company,” “we,” “us,” or “our”) and the healthcare practice, clinic, hospital, solo practitioner, or organization (“Clinic,” “Customer,” “User,” or “you”) accessing or utilizing our digital queue management, token kiosks, waiting room displays, and clinic management software.

By registering an account, accessing any portal (including Clinic Admin, Doctor Console, or Reception Kiosk), or clicking “I Agree,” you represent that you have the legal authority to bind your organization to these Terms. If you do not agree to all terms, you must immediately discontinue use of the platform.

Dotworld Technologies grants you a non-exclusive, non-transferable, revocable right to access and utilize the Cizqueue software-as-a-service (SaaS) platform, which includes:

• Token Generation & Kiosk Module: Self-service check-in kiosks, manual reception booking, and QR-based token issuance.
• Doctor Consultation Console: Next-patient calling, recall, consultation timers, transfer, and status coordination.
• Digital Waiting Room Displays: High-definition TV/display feeds showcasing live token calls, audio chimes, and announcements.
• Patient Mobile Tracking: Real-time web links and SMS notifications allowing patients to track their queue position remotely.
• Clinic Analytics & Operations: Turnaround metrics, peak hour volume charts, doctor productivity, and queue history reporting.

In any life-threatening situation or medical emergency, patients must immediately dial emergency services (e.g., 108 / 112 / 911 or local emergency numbers) or proceed directly to an emergency department. Clinics are solely responsible for triaging urgent or deteriorating patients independently of automated queue sequence numbers.

When creating an account, you agree to provide accurate, current, and complete information regarding your healthcare organization. Each clinic is responsible for:

You agree not to engage in any of the following prohibited actions:

• Reverse engineer, decompile, copy, or create derivative works of any part of Cizqueue.
• Transmit unrequested commercial spam, abusive broadcasts, or fraudulent SMS alerts to patients.
• Attempt to bypass multi-tenant isolation or access another clinic's records or tokens.
• Overload or conduct denial-of-service (DoS) attacks against Cizqueue cloud infrastructure.

Access to premium features, multiple doctor counters, custom branded displays, and advanced SMS gateways is subject to paid subscription tiers:

To the maximum extent permitted by applicable law, Dotworld Technologies provides the platform on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, whether express or implied.

In no event shall Dotworld Technologies Private Limited, its officers, directors, employees, or partners be liable for any indirect, incidental, special, consequential, or punitive damages (including loss of profits, clinic operational downtime, or telecommunication carrier SMS delivery delays). In all circumstances, aggregate liability shall not exceed the amount paid by the clinic in the twelve (12) months preceding the claim.

Either party may terminate this agreement with 30 days written notice, or immediately in the event of a material breach by the other party. Upon termination:

• • Your right to access the clinic workspace and displays will cease.
• • You may request an export of your queue history and patient records within 30 days of termination.
• • Post 30 days, operational data will be securely purged per our retention protocol.

These Terms shall be governed by and construed in accordance with the laws of India. Any dispute or claim arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Coimbatore, Tamil Nadu, India.

For legal inquiries, enterprise agreements, or questions regarding these terms, please contact our team: